At It Exam Help, we value the privacy of our users. This Privacy Policy aims to provide clarity on how we handle, utilize, disclose, and protect your information when you access our website, encompassing all media forms, channels, mobile websites, or applications associated with or linked to the Site. We are dedicated to addressing any inquiries or concerns you may have regarding our policy or our treatment of your personal information. Please don’t hesitate to reach out to us at contact@itexamhelp.com
When you visit our website and entrust us with your personal information while utilizing our services, we prioritize the utmost care for your privacy. Our commitment is to provide you with clear and concise explanations regarding the collection, usage, and your rights pertaining to the information we gather. This privacy policy encompasses all data obtained through our website, associated services, sales, marketing, and events. If there are any clauses within this policy that you disagree with, kindly refrain from using our site and services.
We kindly request you to thoroughly read and review this privacy policy, as it serves as a valuable resource to assist you in making well-informed choices regarding the sharing of your personal information with us. Your understanding of this policy is vital, and we appreciate your attention to it.
Information Collection Process
Personal Information Provided by You
The personal information we gather is determined by the nature of your interactions with us and the Site, as well as the choices you make and the products and features you utilize. The personal information we collect may include but is not limited to the following:
Name and Contact Data: We gather your first and last name, email address, postal address, phone number, and comparable contact information, which falls under the category of Name and Contact Data. This information is collected to ensure effective communication and facilitate our interactions with you.
Credentials: As part of our security measures for authentication and account access, we collect passwords, password hints, and other related security information. Safeguarding this data is crucial to maintaining the integrity and confidentiality of your account.
Payment details: If you make purchases, we collect the necessary data to process your payment, including your payment instrument number (such as a credit card number) and the associated security code. It’s important to note that all payment data is securely stored by our trusted payment processor. We encourage you to review the privacy policies of the payment processor and directly contact them with any inquiries you may have.
Social Media Login Data: We offer you the convenience of registering using your social media account details, such as Facebook, Twitter, or other social media platforms. If you choose this registration method, we will collect the information specified in the “Social Logins” section below. This allows for a streamlined registration process and ensures the security and accuracy of the information provided.
It is essential that all personal information you provide to us is true, complete, and accurate. Furthermore, it is your responsibility to inform us promptly of any changes to such personal information. Maintaining up-to-date and precise information ensures the effectiveness of our services and helps us serve you better.
Collection of Information Automatically
When you visit our websites, we automatically collect certain information, such as your IP address and browser/device characteristics, to enhance security and improve functionality.
We collect certain information automatically when you visit or navigate our Site. This data, which does not disclose your specific identity, includes device and usage information such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and technical details. This information is essential for maintaining site security, ensuring smooth operation, and conducting internal analytics and reporting.
Similar to many other businesses, we utilize cookies and similar technologies to collect information. These technologies help us enhance your browsing experience and provide personalized services.
Information Obtained from Alternate Sources
In addition, we may gather a restricted amount of data from publicly available databases, marketing partners, social media platforms, and other external sources. This information enables us to enrich our understanding of our users and enhance the services we provide.
We may also acquire information about you from various sources, including public databases, joint marketing partners, social media platforms (e.g., Twitter, Facebook), and other third parties. This may include social media profile details (such as your name, gender, birthday, email, current location, profile picture URL, and any publicly shared information), marketing leads, search results, and sponsored links. These additional sources contribute to our comprehensive understanding of users and help us provide enhanced services.
Use of Your Information
We process your information for various purposes, which include legitimate business interests, fulfilling our contractual obligations to you, complying with legal requirements, and/or obtaining your consent as necessary. These processing activities ensure the effective operation of our services and the fulfillment of our responsibilities towards you.
We utilize the personal information collected through our Site for a range of business purposes as described below. We process your personal information for these purposes based on our legitimate business interests (“Business Purposes”), to fulfill contractual obligations (“Contractual”), with your consent (“Consent”), and/or to comply with legal requirements (“Legal Reasons”). We have indicated the specific processing grounds next to each purpose mentioned below.
We utilize the information we collect or receive for the following purposes:
We may use your personal information to send you administrative information related to our business operations, as well as for legal reasons and potentially contractual purposes. This includes sending you updates on products, services, new features, and informing you about any changes to our terms, conditions, and policies.
With your consent, we may share testimonials on our Site that may include personal information. Before posting a testimonial, we will seek your explicit consent to use your name and testimonial. If you would like to update or remove your testimonial, kindly contact us at contact@itexamhelp. Please provide your name, the location of the testimonial, and your contact information for us to assist you promptly.
We may deliver targeted advertising to you based on our business interests and/or with your consent. This includes using your information to create and display customized content and advertisements that align with your interests and/or location. We may collaborate with third parties to accomplish this. Additionally, we utilize this information to measure the effectiveness of the advertising campaigns.
We may organize and administer prize draws and competitions for our business purposes and/or with your consent. When you choose to participate in competitions, we may use your information to facilitate the administration of such events.
For our business purposes and/or with your consent, we may utilize your information to request feedback from you. This helps us gather valuable insights and improve our services. We may also contact you regarding your use of our Site to ensure a seamless experience.
To ensure the safety and security of our Site, we may utilize your information for business purposes and/or legal reasons. This includes employing measures for fraud monitoring and prevention, aimed at safeguarding our Site and protecting our users’ interests.
With your consent, we may utilize your information to facilitate user-to-user communications. This enables users to interact and communicate with each other, promoting engagement and collaboration within our platform.
For business purposes, legal reasons, and potentially contractual obligations, we may use your information to enforce our terms, conditions, and policies. This ensures compliance, upholds the integrity of our platform, and protects the rights and interests of all parties involved.
For legal reasons, we may need to inspect the data we hold if we receive a subpoena or other legal request. This is necessary to assess the appropriate response and comply with legal obligations. Our aim is to prevent harm and ensure the protection of all parties involved.
We may utilize your information for additional business purposes, including data analysis, identifying usage trends, assessing the effectiveness of promotional campaigns, evaluating, and enhancing our Site, products, services, marketing strategies, and overall user experience. These efforts aim to drive improvement and deliver a more personalized and satisfactory experience for our users.
Disclosure of Your Information
We adhere to strict guidelines when sharing information. We will only share your information with your explicit consent, to comply with applicable laws, to protect your rights, or to fulfill our business obligations. Ensuring the confidentiality and security of your information is our top priority.
We share and disclose your information only in the following circumstances:
- We may disclose your information when legally obligated to comply with applicable laws. This includes responding to governmental requests, judicial proceedings, court orders, or legal processes such as subpoenas, in accordance with national security or law enforcement requirements. Maintaining compliance with the law is of utmost importance to us.
- We may disclose your information when we believe it is necessary to investigate, prevent, or address potential policy violations, suspected fraud, potential threats to safety, illegal activities, or as evidence in litigation where we are involved. This is done to protect vital interests, uphold legal rights, and ensure the safety and well-being of individuals.
- We may share your data with third-party vendors, service providers, contractors, or agents who assist us in performing various services on our behalf. These entities require access to your information to carry out their work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. In some cases, we may also allow selected third parties to use tracking technology on the Site, which helps them collect data about your interactions with the Site over time. This information is used for various purposes, such as analyzing data, tracking trends, assessing the popularity of content, and gaining a better understanding of online activities. It’s important to note that, unless otherwise stated in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
- In the event of any merger, sale of company assets, financing, or acquisition of all or part of our business, we may share or transfer your information to another company. This may occur during the negotiation process or as a result of such business transactions. We will ensure that appropriate safeguards are in place to protect the privacy and security of your information during such transfers.
- We may engage third-party advertising companies to deliver ads when you visit our Site. These companies may utilize information about your visits to our Site and other websites, collected through web cookies and other tracking technologies, to provide advertisements about products and services that may be of interest to you. Rest assured, your privacy remains a top priority, and we strive to ensure that these third-party advertisers adhere to applicable privacy policies and regulations.
- Your information may be shared with our affiliates, such as our parent company, subsidiaries, joint venture partners, or other entities under our common control. We take the necessary measures to ensure that our affiliates respect and comply with the principles stated in this privacy policy, aiming to safeguard your information.
- We may share your information with our trusted business partners to provide you with specific products, services, or promotions. This collaboration enables us to deliver a comprehensive range of offerings that cater to your needs and preferences.
- We may disclose your personal information for any other purpose with your explicit consent. Your consent is essential in enabling us to utilize your information in ways beyond what is outlined in this privacy policy.
- When you share personal information, such as posting comments, contributions, or other content on the Site, or engage in interactions within public areas of the Site, please be aware that this information may be visible to all users and could be publicly distributed beyond the Site indefinitely. Likewise, other users will have access to descriptions of your activity, the ability to communicate with you through our Site, and view your profile. It is important to exercise caution and discretion when sharing personal information in such public areas.
Cookies and Other Tracking Technology
By default, most web browsers are configured to accept cookies. If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Management of Your Social Logins
If you opt to register or log in to our websites using a social media account, we may have access to specific information associated with your account.
Our Site provides the option to register and log in using your third-party social media account, such as Facebook or Twitter. When you choose this option, we will receive specific profile information from your social media provider. The information we receive may include your name, email address, friends list, profile picture, and other publicly shared information. If you log in with Facebook, we may also request additional permissions related to your account, such as access to friends, check-ins, and likes. You have the choice to grant or deny us access to each individual permission.
We will utilize the information we receive solely for the purposes outlined in this privacy policy or as explicitly indicated on the Site. It’s important to note that we do not have control over, nor assume responsibility for, the other ways in which your personal information is used by your third-party social media provider. We advise you to review their privacy policy to comprehend their practices regarding the collection, usage, and sharing of your personal information, as well as the methods available for adjusting your privacy preferences on their respective platforms and applications.
Transfer of Information Internationally
We may transfer, store, and process your information in countries outside of your own jurisdiction.
We provide our services worldwide, catering to customers across the globe. If you happen to access our website from a location outside the United States, kindly note that we may transfer, store, and process your information within our facilities, as well as with third parties we may share your personal information with (as described in the “Disclosure of Your Information” section), both in the United States and various other countries.
If you reside in the European Economic Area, it is important to note that the countries in which we operate may not have data protection or other laws that are as comprehensive as those in your own country. However, we assure you that we will take all the necessary steps to safeguard your personal information in accordance with our privacy policy and the relevant legal requirements.
To ensure the protection of personal information transferred between our group companies and between us and our third-party providers, we have adopted the European Commission’s Standard Contractual Clauses. These clauses require all recipients of personal information from the European Economic Area (EEA) to comply with European data protection laws. We have also implemented similar appropriate safeguards with our third-party service providers and partners. If you require further information regarding these safeguards, please don’t hesitate to ask.
Third-Party Websites
We cannot assume responsibility for the security of any information you provide to third-party providers who advertise on our websites but are not affiliated with us.
The Site may display advertisements from third parties who are not affiliated with us, and these advertisements may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of any data you provide to these third parties. Please note that this privacy policy does not cover any data collected by third parties. We do not take responsibility for the content, privacy practices, and security policies of any third parties, including linked websites, services, or applications. We recommend reviewing the policies of such third parties and reaching out to them directly if you have any questions.
How Long Do We Keep Your Information?
We retain your information for the duration necessary to fulfill the purposes stated in this privacy policy, unless otherwise mandated by law.
We will retain your personal information only for the duration necessary to fulfill the purposes specified in this privacy policy, unless a longer retention period is mandated or permitted by applicable law (such as tax, accounting, or other legal requirements). No purpose outlined in this policy will necessitate retaining your personal information for longer than 2 years.
Once we no longer have a legitimate business purpose to process your personal information, we will take one of the following actions: either delete or anonymize it. In cases where deletion or anonymization is not feasible, such as when your personal information is stored in backup archives, we will securely store it and isolate it from any additional processing until it becomes possible to delete it.
Protecting the Security of Your Information
We strive to safeguard your personal information by implementing a combination of organizational and technical security measures.
We have implemented suitable technical and organizational measures to ensure the security of the personal information we process. However, it is important to acknowledge that the internet itself is not entirely secure. While we make every effort to protect your personal information, the transmission of data to and from our Site carries some inherent risks. Therefore, accessing our services in a secure environment is advisable.
Policy Regarding Minors
We do not intentionally collect data from or target individuals under the age of 18.
We do not knowingly request data from or promote our services to individuals under the age of 18. By using the Site, you confirm that you are at least 18 years old or that you are the parent or legal guardian of a minor and consent to the minor’s use of the Site. If we discover that we have collected personal information from users under the age of 18, we will deactivate the account and take reasonable steps to promptly delete such information from our records. If you become aware of any data, we have collected from children under the age of 18, please contact us at contact@itexamhelp.com
Understanding Your Privacy Rights
In certain regions, particularly in the European Economic Area (EEA), individuals are granted specific rights that empower them with greater access and control over their personal information. These rights are protected under applicable data protection laws and may include the following:
Right to Access: You have the right to request access to your personal information held by an organization and obtain a copy of it.
Right to Rectification or Erasure: You can request the correction of inaccurate or incomplete personal information or ask for its deletion when it’s no longer necessary or lawful to retain.
Right to Restrict Processing: Under certain circumstances, you have the right to request the limitation of processing your personal information, which means it can only be stored and not further used or processed.
Right to Data Portability: If applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and, in some cases, transmit it to another organization.
Right to Object: In specific situations, you have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
If you wish to exercise any of these rights or have inquiries regarding your personal information, you should reach out to the organization or service provider using the provided contact details. They are obligated to consider and act upon your request in compliance with applicable data protection laws.
If the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Please note that withdrawing consent does not affect the lawfulness of the processing carried out prior to the withdrawal.
It’s important to note that while this information pertains to the general principles of data protection in the EEA, specific details and requirements may differ depending on the country and the implementation of data protection laws.
California Privacy Rights
As a California resident, you possess certain privileges concerning the accessibility of your personal data.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, grants California residents the right to request and receive, once a year and at no cost, information about the categories of personal information, if any, that we have disclosed to third parties for direct marketing purposes. It also entitles you to obtain the names and addresses of all third parties with whom we have shared your personal information in the previous calendar year. If you are a California resident and wish to exercise this right, kindly send us a written request using the contact details provided below.
If you are a California resident under the age of 18 and have a registered account with the Site, you have the right to request the removal of any unwanted data that you have publicly posted on the Site. To initiate the removal process for such data, please contact us using the provided contact information. Make sure to include the email address associated with your account and affirm that you reside in California. We will take the necessary steps to ensure that the data is no longer publicly displayed on the Site. However, please note that complete or comprehensive removal of the data from our systems may not be feasible.
Update To This Policy
To remain in accordance with applicable laws, we will periodically revise this policy as needed.
From time to time, we may revise this privacy policy. The updated version will be clearly marked with a revised “Revised” date and will become effective immediately upon accessibility. We strongly recommend reviewing this privacy policy regularly to stay informed about how we safeguard your information.
Contact Us
For any questions or comments regarding this policy, please feel free to reach out to us via email at contact@itexamhelp.com. We are here to assist you.